• How I can check my card balance?

    For balance enquiry and expiry, customer can call local call center or check on CentrepointStores.com. Customers can also visit their nearest store to get the information from Customer Service Counter. 

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  • How will the amount be refunded for the returned items which I paid for with my Gift Card?

    Items purchased online with the Gift Card are refundable to My Credit in the registered user's account and as a refund voucher for non-registered users. 

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  • Can I return a Gift Card?

    Gift Cards once sold cannot be returned or refunded.

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  • My Gift Card is damaged/defaced. What do I do?

    Mutilated or defaced Gift card /s will not be honored.

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  • What shall I do in case I lose my Gift Card?

    No replacement / compensation are permissible /payable for lost Gift Card.

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  • Can I redeem the part value of the Gift Card?

    This Gift Card can be redeemed for part value.

    Should the purchase value exceed the value of the Gift Card, the differential value should be paid by the customer who redeems the Gift Card.

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  • Can I exchange my Gift Card for cash?

    This Gift Card cannot be exchanged for cash either in full or part.

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  • Where can I redeem my Gift Card?

    This Gift Card is redeemable at Centrepoint, Babyshop, Splash, Shoe Mart and Lifestyle stores, as well as on Centrepoint.com, BabyshopStores.com, SplashFashion.com, ShoeMartStores.com and LifestyleShops.com in the KSA.

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  • How long is my Gift Card valid?

    This Gift Card is Valid for one year (12 Months) from the date of issue or last reloads.

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  • Gift Card Terms & Conditions
    1. This Gift Card is redeemable at Centrepoint, Babyshop, Splash, Shoe Mart and Lifestyle stores, as well as on CentrepointStores.com, BabyshopStores.com, SplashFashions.com, ShoeMartStores.com and LifestyleShops.com in the KSA.
    2.  This Gift Card is Valid for one year (12 Months) from the date of issue or last reloads.
    3. This Gift Card cannot be exchanged for cash either in full or part.
    4. This Gift Card can be redeemed for part value.
    5. Should the purchase value exceed the value of the Gift Card, the differential value should be paid by the customer who redeems the Gift Card.
    6. No replacement / compensation are permissible /payable for lost Gift Card.
    7. Mutilated or defaced Gift card /s will not be honored.
    8. Centrepoint reserves the right to alter any /all the terms and conditions of this Gift Card at any time without prior notice. Any dispute shall be referred to Landmark Arabia Centrepoint Division (The Company) and the decision of the Company shall be final. 
    9. All disputes are subject to Saudi Jurisdiction and the losing party shall pay all the cost and expense occur by the other party in such case.
    10. Gift Cards once sold cannot be returned or refunded.
    11. Items purchased by the Gift Card are refundable to the Gift Card only as per the refund and exchange policy of the store.
    12. For balance enquiry and expiry, customer can call local call center or check on CentrepointStores.com. Customers can also visit their nearest store to get the information from Customer Service Counter.
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