• Can you transfer the amount in My Credit balance to my bank account?

    No, we're sorry, we will not be able to transfer the amount to your bank account, or give you the same amount in cash.

    Your My Credit balance can only be used to shop one of our brands online. 

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  • How do I pay with SADAD?

    You’ll first need to create a SADAD account. Here’s how:

    1. Sign in to your online bank account.
    2. Look for the Sadad Account link and click on Create a SADAD Account. Set up your username and password.
    3. Transfer money from your bank account to your SADAD account.

    Once you have a SADAD account you can pay for any product easily. Just follow these steps.

    That's it! Your payment will be automatically deducted from your SADAD account.

    1. Select the products you’d like to shop, add them to your basket and checkout.
    2. On the payment page, select on SADAD as your payment option and hit Continue.
    3. Click on Place your order. You’ll be redirected to your SADAD account’s sign-in page. Enter your SADAD username and password.
    4. Enter the verification code sent to your mobile number.
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  • What is SADAD?

    SADAD is a convenient digital payment method that allows you to pay for your purchases digitally and securely, instead of worrying about paying by cash.

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  • Can I place an order online without a Credit or Debit Card?

    Yes, you can. Choose the Cash on Delivery option when you place your order, and pay by cash when it is delivered.

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  • How can I pay for my order?

    We accept:

    1. Credit and Debit Cards - Cards issued in Saudi Arabia or International Visa or MasterCard Credit and Debit Cards.
    2. Cash on Delivery.
    3. SADAD.
    4. PayPal.
    5. Gift Cards.
    6. Shukrans - All you need is a minimum balance of 200 Shukrans. Use the Shukran slider at Checkout to calculate your discount.
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  • Are your prices inclusive of Value Added Tax (VAT)?

    Yes, the amount you see at checkout is inclusive of VAT, which means you won’t have to pay anything additional. Your delivery charge or Cash on Delivery charge, if any, will also include VAT.

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