• I just cancelled an order. When will I get my refund?

    Here’s how your refund works:

    1. If you've paid for your order by Credit Card or Debit Card, your refund will be credited to your card or bank account. Your bank or card issuer may take an additional 7-14 business days to process the transaction.
    2. If you’ve paid using SADAD, a Return Voucher or Shukrans, we’ll email you a fresh Return Voucher for the same amount within 48 hours of the cancellation.
    3. As you know, if you’ve selected Cash on Delivery, there will be no refund as you’ve not yet paid for your order.
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  • I just returned my order. When will I receive my refund?

    Here's how long it will take:

    1. 2-5 business days to receive your returned products.
    2. 2 business days to perform a quality check and issue the refund.
    3. If you've paid for your order by cash, SADAD or Shukrans, you'll receive a Return Voucher within 48 hours of the quality check.

    Your bank or card issuer may take an additional 7-14 business days to process the transaction.

    Did this article answer your question?

    Thank you for your feedback.

    Thank you for your feedback.
    If you have a question which needs a response from Customer Support, please contact us.

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  • How do I get a refund if I paid for my order by SADAD?

    If you pay by SADAD and return your order to a store, you can opt to receive your refund as either as a cash payment or as a Credit Note. If you return your product by placing an online return request or by calling for a pickup, you'll receive a Return Voucher for the value of your return.

    Credit Notes and Return Vouchers are single-use vouchers valid for 6 months from the date of issue, and you can use yours to shop for Splash products.

    Each Return Voucher or Credit Note can only be used once. If you shop for less than the value of your voucher, you will lose the balance. So make sure you get your money's worth.

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    Thank you for your feedback.

    Thank you for your feedback.
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    We are sorry, how can we make our article better?

  • How do I get a refund if I paid for my order by Credit or Debit Card?

    If you've paid for your order by Credit Card or Debit Card, your refund will be credited to your card, bank account, depending on your payment method. Here's how long it will take:

    1. 2-5 business days to receive your returned products.
    2. 2 business days to perform a quality check and issue the refund.

    Your bank or card issuer may take an additional 7-14 business days to process the transaction.

    Did this article answer your question?

    Thank you for your feedback.

    Thank you for your feedback.
    If you have a question which needs a response from Customer Support, please contact us.

    We are sorry, how can we make our article better?

  • Will you still accept a return if I've discarded the packaging?

    Yes. When scheduling a return by calling us on 800-111-10CP (800-1111027), please wrap the returned products before handing them over to our courier partner.

    Did this article answer your question?

    Thank you for your feedback.

    Thank you for your feedback.
    If you have a question which needs a response from Customer Support, please contact us.

    We are sorry, how can we make our article better?

  • When will you pick up the products I want to return?

    When you call us to request a return, we'll arrange a convenient time and day for our delivery partner to pick up your products.

    Did this article answer your question?

    Thank you for your feedback.

    Thank you for your feedback.
    If you have a question which needs a response from Customer Support, please contact us.

    We are sorry, how can we make our article better?

  • Are there products I cannot return online?

    You will not be able to return your Home Centre furniture online.

    Please check our returns policy for a full list of products you can't return.

    Did this article answer your question?

    Thank you for your feedback.

    Thank you for your feedback.
    If you have a question which needs a response from Customer Support, please contact us.

    We are sorry, how can we make our article better?

  • Can I book a return online?

    Yes, you can make your return online in a few easy steps:

    1. Go to the Order History page in your My Account section.
    2. Click on the order from which you want to return products.
    3. Select the specific products you want to return.
    4. Click ‘Return selected items'.

    After you’ve raised a return request, our courier partner will get in touch with you to schedule a pick-up time. Wrap and seal your products in their original packaging and hand them over.

    Please do check our returns policy first to know which products you can return.

    Did this article answer your question?

    Thank you for your feedback.

    Thank you for your feedback.
    If you have a question which needs a response from Customer Support, please contact us.

    We are sorry, how can we make our article better?

  • To which store can I return my Iconic purchases from CentrepointStores.com?

    You will only be able to return your Iconic purchases from SplashFashions.com to an Iconic store in Saudi Arabia.

    You will not be able to return any Iconic product to a Centrepoint or Splash store.

    Did this article answer your question?

    Thank you for your feedback.

    Thank you for your feedback.
    If you have a question which needs a response from Customer Support, please contact us.

    We are sorry, how can we make our article better?

  • Can I return my online purchases to a store?

    Yes, you can now drop off your Splash, Max, Babyshop, Lifestyle, Shoe Mart or Centrepoint returns at any Centrepoint store across Saudi Arabia.

    Here’s what you need to do.

    1. Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any Centrepoint store in Saudi Arabia.
    2. Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.
    3. Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash or SADAD, you can ask for a cash refund or a Credit Note that you can spend in-store or online. If you’ve paid by card, you can receive a refund to your card or opt for a Credit Note.

    Please note, you can only return your Iconic purchases to an Iconic store. And don't forget to check the returns policy first to see which products we don't take back.

    Did this article answer your question?

    Thank you for your feedback.

    Thank you for your feedback.
    If you have a question which needs a response from Customer Support, please contact us.

    We are sorry, how can we make our article better?

  • How do I return my order?

    You can return your products in three easy ways.

    I. Request a return online

    1. Go to Order History in My Account, select the products you want to return and place a return request. Please fill the return slip included in your delivery or order confirmation email.
    2. Wrap and seal your products in their original packaging or call us at 800-111-10CP (800-1111027) if you no longer have it or need any kind of help.
    3. Our courier partner will get in touch with you to schedule a pick-up. Hand over your returns and they’ll give you an acknowledgement receipt.
    4. We’ll check your returns and credit your refund to your card or bank account within 7-14 days. If you’ve paid by cash or SADAD, you’ll receive a Return Voucher.

    II. Return to Store

    1. Wrap your products in their original shipping packaging and bring them along with your invoice to any Centrepoint store in Saudi Arabia. You can also return Splash products to a Splash store, Babyshop products to a Babyshop store, Lifestyle products to a Lifestyle store and Shoe Mart products to a Shoe Mart store.
    2. Hand over your return - an authorised staff member will take your package.
    3. After we check your returns, we'll process your refund. If you’ve paid by cash or SADAD, you can ask for a cash refund or a Credit Note that you can spend in-store or online. If you’ve paid by card, you can receive a refund to your card or opt for a Credit Note.

    III. Call for a pick-up

    1. Wrap and seal your products in their original packaging or call us at 800-111-10CP (800-1111027) if you no longer have it or need any kind of help.
    2. Call us on 800-111-10CP (800-1111027) to schedule a pick-up time and location.
    3. Our courier partner will get in touch with you to schedule a pick-up. Hand over your returns and they’ll give you an acknowledgement receipt.
    4. We’ll check your returns and credit your refund to your card or bank account within 7-14 days. If you’ve paid by cash or SADAD, you’ll receive a Return Voucher.
    Did this article answer your question?

    Thank you for your feedback.

    Thank you for your feedback.
    If you have a question which needs a response from Customer Support, please contact us.

    We are sorry, how can we make our article better?

  • What is your policy on returns?

    We understand that you may occasionally wish to return your purchases. We'll be happy to help you with the process.

    We do not accept:

    - Products damaged by misuse or showing signs of wear, even if they are still under warranty.

    - Products that have been used, altered, assembled or installed, unless they are defective.

    - Lingerie, jewellery, disposable products such as nappies, or nursing and maternity products like bottle warmers, if their packaging has been opened. Of course, we will take back defective products.

    - Toiletries and perfumes.

    - Bedding, mattresses, bath products, kids' products, pillows, sheets, comforters, bed-in-a-bag, duvets, duvet covers, memory foam, towels and bathrobes that have been removed from their packaging.

    - Products that have already been assembled, unless there is a manufacturing defect. We reserve the right to check for defects and will repair or replace the defective products at our discretion.

    - Products you wish to exchange for a different colour or size. (We currently do not offer an exchange service which means that you will need to return the product first and purchase what you wish instead).

    Please return your non-furniture products in their original packaging, within 30 days of delivery. Double-check that you've included all the accessories, promotional gifts and warranty cards that came with your order.

    Did this article answer your question?

    Thank you for your feedback.

    Thank you for your feedback.
    If you have a question which needs a response from Customer Support, please contact us.

    We are sorry, how can we make our article better?

  • What is your policy on returns?

    We understand that you may occasionally wish to return your purchases. We'll be happy to help you with the process.

    We do not accept:

    - Products damaged by misuse or showing signs of wear, even if they are still under warranty.

    - Products that have been used, altered, assembled or installed, unless they are defective.

    - Lingerie, jewellery, disposable products such as nappies, or nursing and maternity products like bottle warmers, if their packaging has been opened. Of course, we will take back defective products.

    - Toiletries and perfumes.

    - Bedding, mattresses, bath products, kids' products, pillows, sheets, comforters, bed-in-a-bag, duvets, duvet covers, memory foam, towels and bathrobes that have been removed from their packaging.

    - Products that have already been assembled, unless there is a manufacturing defect. We reserve the right to check for defects and will repair or replace the defective products at our discretion.

    - Products you wish to exchange for a different colour or size. (We currently do not offer an exchange service which means that you will need to return the product first and purchase what you wish instead).

    Please return your non-furniture products in their original packaging, within 30 days of delivery. Double-check that you've included all the accessories, promotional gifts and warranty cards that came with your order.

    Did this article answer your question?

    Thank you for your feedback.

    Thank you for your feedback.
    If you have a question which needs a response from Customer Support, please contact us.

    We are sorry, how can we make our article better?

  • I just cancelled an order. When will I get my refund?

    Here’s how your refund works:

    1. If you've paid for your order by Credit Card or Debit Card, your refund will be credited to your card or bank account. Your bank or card issuer may take an additional 7-14 business days to process the transaction.
    2. If you’ve paid using SADAD, a Return Voucher or Shukrans, we’ll email you a fresh Return Voucher for the same amount within 48 hours of the cancellation.
    3. As you know, if you’ve selected Cash on Delivery, there will be no refund as you’ve not yet paid for your order.
    Did this article answer your question?

    Thank you for your feedback.

    Thank you for your feedback.
    If you have a question which needs a response from Customer Support, please contact us.

    We are sorry, how can we make our article better?

  • I just returned my order. When will I receive my refund?

    Here's how long it will take:

    1. 2-5 business days to receive your returned products.
    2. 2 business days to perform a quality check and issue the refund.
    3. If you've paid for your order by cash, SADAD or Shukrans, you'll receive a Return Voucher within 48 hours of the quality check.

    Your bank or card issuer may take an additional 7-14 business days to process the transaction.

    Did this article answer your question?

    Thank you for your feedback.

    Thank you for your feedback.
    If you have a question which needs a response from Customer Support, please contact us.

    We are sorry, how can we make our article better?

  • How do I get a refund if I paid for my order by SADAD?

    If you pay by SADAD and return your order to a store, you’ll receive your refund as a Credit Note.

    If you return your product by placing an online return request or by calling for a pick-up, you'll receive a Return Voucher for the value of your return.

    Credit Notes and Return Vouchers are single-use vouchers valid for 6 months from the date of issue, and you can use yours to shop for Centrepoint products online or in-store.

    Each Return Voucher or Credit Note can only be used once. If you shop for less than the value of your voucher, you will lose the balance. So make sure you get your money's worth.

    Did this article answer your question?

    Thank you for your feedback.

    Thank you for your feedback.
    If you have a question which needs a response from Customer Support, please contact us.

    We are sorry, how can we make our article better?

  • How do I get a refund if I paid for my order by Credit or Debit Card?

    If you've paid for your order by Credit Card or Debit Card, your refund will be credited to your card, bank account, depending on your payment method. Here's how long it will take:

    1. 2-5 business days to receive your returned products.
    2. 2 business days to perform a quality check and issue the refund.

    Your bank or card issuer may take an additional 7-14 business days to process the transaction.

    Did this article answer your question?

    Thank you for your feedback.

    Thank you for your feedback.
    If you have a question which needs a response from Customer Support, please contact us.

    We are sorry, how can we make our article better?

  • Will you still accept a return if I've discarded the packaging?

    Yes. When scheduling a return by calling us on 800-111-10CP (800-1111027), please wrap the returned products before handing them over to our courier partner.

    Did this article answer your question?

    Thank you for your feedback.

    Thank you for your feedback.
    If you have a question which needs a response from Customer Support, please contact us.

    We are sorry, how can we make our article better?

  • When will you pick up the products I want to return?

    When you call us to request a return, we'll arrange a convenient time and day for our delivery partner to pick up your products.

    Did this article answer your question?

    Thank you for your feedback.

    Thank you for your feedback.
    If you have a question which needs a response from Customer Support, please contact us.

    We are sorry, how can we make our article better?

  • Are there products I cannot return online?

    You will not be able to return your Home Centre furniture online.

    Please check our returns policy for a full list of products you can't return.

    Did this article answer your question?

    Thank you for your feedback.

    Thank you for your feedback.
    If you have a question which needs a response from Customer Support, please contact us.

    We are sorry, how can we make our article better?

  • Can I book a return online?

    Yes, you can make your return online in a few easy steps:

    1. Go to the Order History page in your My Account section.
    2. Click on the order from which you want to return products.
    3. Select the specific products you want to return.
    4. Click ‘Return selected items'.

    After you’ve raised a return request, our courier partner will get in touch with you to schedule a pick-up time. Wrap and seal your products in their original packaging and hand them over.

    Please do check our returns policy first to know which products you can return.

    Did this article answer your question?

    Thank you for your feedback.

    Thank you for your feedback.
    If you have a question which needs a response from Customer Support, please contact us.

    We are sorry, how can we make our article better?

  • To which store can I return my Iconic purchases from CentrepointStores.com?

    You will only be able to return your Iconic purchases from CentrepointStores.com to an Iconic store in Saudi Arabia.

    You will not be able to return any Iconic product to a Centrepoint or Splash store.

    Did this article answer your question?

    Thank you for your feedback.

    Thank you for your feedback.
    If you have a question which needs a response from Customer Support, please contact us.

    We are sorry, how can we make our article better?

  • Can I return my online purchases to a store?

    Yes, you can now drop off your Splash, Max, Babyshop, Lifestyle, Shoe Mart or Centrepoint returns at any Centrepoint store across Saudi Arabia.

    Here’s what you need to do.

    1. Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any Centrepoint store in Saudi Arabia.
    2. Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.
    3. Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash you can ask for a cash refund or a Credit Note that you can spend in-store or online. If you’ve paid by card, you can receive a refund to your card or opt for a Credit Note. If you've paid by SADAD, you'll receive a Credit Note.

    Please note, you can only return your Iconic purchases to an Iconic store. And don't forget to check the returns policy first to see which products we don't take back.

    Did this article answer your question?

    Thank you for your feedback.

    Thank you for your feedback.
    If you have a question which needs a response from Customer Support, please contact us.

    We are sorry, how can we make our article better?

  • How do I return my order?

    You can return your products in three easy ways.

    I. Request a return online

    1. Go to Order History in My Account, select the products you want to return and place a return request. Please fill the return slip included in your delivery or order confirmation email.
    2. Wrap and seal your products in their original packaging or call us at 800-111-10CP (800-1111027) if you no longer have it or need any kind of help.
    3. Our courier partner will get in touch with you to schedule a pick-up. Hand over your returns and they’ll give you an acknowledgement receipt.
    4. We’ll check your returns and credit your refund to your card or bank account within 7-14 days. If you’ve paid by cash or SADAD, you’ll receive a Return Voucher.

    II. Return to Store

    1. Wrap your products in their original shipping packaging and bring them along with your invoice to any Centrepoint store in Saudi Arabia. You can also return Splash products to a Splash store, Babyshop products to a Babyshop store, Lifestyle products to a Lifestyle store and Shoe Mart products to a Shoe Mart store.
    2. Hand over your return - an authorised staff member will take your package.
    3. After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund or a Credit Note that you can spend in-store or online. If you’ve paid by card, you can receive a refund to your card or opt for a Credit Note. If you've paid by SADAD, you'll receive a Credit Note.

    III. Call for a pick-up

    1. Wrap and seal your products in their original packaging or call us at 800-111-10CP (800-1111027) if you no longer have it or need any kind of help.
    2. Call us on 800-111-10CP (800-1111027) to schedule a pick-up time and location.
    3. Our courier partner will get in touch with you to schedule a pick-up. Hand over your returns and they’ll give you an acknowledgement receipt.
    4. We’ll check your returns and credit your refund to your card or bank account within 7-14 days. If you’ve paid by cash or SADAD, you’ll receive a Return Voucher.
    Did this article answer your question?

    Thank you for your feedback.

    Thank you for your feedback.
    If you have a question which needs a response from Customer Support, please contact us.

    We are sorry, how can we make our article better?

  • What is your policy on returns?

    We understand that you may occasionally wish to return your purchases. We'll be happy to help you with the process.

    We do not accept:

    - Products damaged by misuse or showing signs of wear, even if they are still under warranty.

    - Products that have been used, altered, assembled or installed, unless they are defective.

    - Lingerie, jewellery, disposable products such as nappies, or nursing and maternity products like bottle warmers, if their packaging has been opened. Of course, we will take back defective products.

    - Toiletries and perfumes.

    - Bedding, mattresses, bath products, kids' products, pillows, sheets, comforters, bed-in-a-bag, duvets, duvet covers, memory foam, towels and bathrobes that have been removed from their packaging.

    - Products that have already been assembled, unless there is a manufacturing defect. We reserve the right to check for defects and will repair or replace the defective products at our discretion.

    - Products you wish to exchange for a different colour or size. (We currently do not offer an exchange service which means that you will need to return the product first and purchase what you wish instead).

    Please return your non-furniture products in their original packaging, within 30 days of delivery. Double-check that you've included all the accessories, promotional gifts and warranty cards that came with your order.

    Did this article answer your question?

    Thank you for your feedback.

    Thank you for your feedback.
    If you have a question which needs a response from Customer Support, please contact us.

    We are sorry, how can we make our article better?

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