What is your policy on returns? Hiren Parmer January 02, 2018 07:13 Follow We understand that you may occasionally wish to return your purchases. We'll be happy to help you with the process. We do not accept: - Products damaged by misuse or showing signs of wear, even if they are still under warranty. - Products that have been used, altered, assembled or installed, unless they are defective. - Lingerie, jewellery, disposable products such as nappies, or nursing and maternity products like bottle warmers, if their packaging has been opened. Of course, we will take back defective products. - Toiletries and perfumes. - Bedding, mattresses, bath products, kids' products, pillows, sheets, comforters, bed-in-a-bag, duvets, duvet covers, memory foam, towels and bathrobes that have been removed from their packaging. - Products that have already been assembled, unless there is a manufacturing defect. We reserve the right to check for defects and will repair or replace the defective products at our discretion. - Products you wish to exchange for a different colour or size. (We currently do not offer an exchange service which means that you will need to return the product first and purchase what you wish instead). Please return your non-furniture products in their original packaging, within 30 days of delivery. Double-check that you've included all the accessories, promotional gifts and warranty cards that came with your order. Related articles Are there products I cannot return online? I have other questions about returns, refunds and cancellations. Who can I call? How do I get a refund if I paid for my order by cash? I paid for an order using My Credit balance and then cancelled the order. What happens to my balance? If I buy a product partly with cash and partly with My Credit balance, a Return Voucher or a Credit Note, and then return it to store, how is my refund calculated? Comments 0 comments Please sign in to leave a comment.