When you return a product to one of our stores, you can choose to receive your refund as a Credit Note. This Credit Note can be used to shop online or in-store.
If you receive a Credit Note from an Iconic store after you've returned an Iconic product, you can use it to shop Iconic products on our site or in an Iconic store.
If you pay using Cash on Delivery or SADAD, and then return your product either by initiating a request online or by arranging a pick-up, you'll receive your refund as a Return Voucher. You can use your Return Voucher only to shop online or in-store.
Both Credit Notes and Return Vouchers are valid for 6 months from the date of issue and must be spent in a single transaction.