If you pay by SADAD and return your order to a store, you can opt to receive your refund as either as a cash payment, a refund to My Credit in your account or as a Credit Note.

If you return your product by placing an online return request or by calling for a pickup, you'll receive a refund to My Credit in your account (for registered users) or Return Voucher (for guest users.)

You can use your My Credit balance to shop any of our online brands.

Credit Notes and Return Vouchers are single-use vouchers valid for 6 months from the date of issue, and you can use yours to shop for Splash, Babyshop, Shoe Mart or Lifestyle products, depending on the brand you return.

Each Return Voucher or Credit Note can only be used once. If you shop for less than the value of your voucher, you will lose the balance. So make sure you get your money's worth.