I haven’t received an email or SMS to confirm my order has arrived, what do I do? Hiren Parmer December 12, 2017 07:04 Updated Follow If you haven’t received a confirmation message by 12:00 PM on the day of collection, please call us on 800-111-10CP (800-1111027) between 9:00 AM and 9:00 PM, 7 days a week. Related articles I have other questions about returns, refunds and cancellations. Who can I call? How can I return my Click & Collect order? I paid for an order using My Credit balance and then cancelled the order. What happens to my balance? Can someone else receive my order on my behalf? How do I get a refund if I paid for my order by cash? Comments 0 comments Please sign in to leave a comment.